How can we help?
Clear answers for the work in front of you.
- Add an item to your catalogSet up prices, barcodes, favorites and stock in Items.
- Find an item by barcodeScan a product or enter its code from the register.
- Complete a cash saleRing up items, record cash and return the right change.
- Keep working when the internet dropsUse the saved catalog, take cash and review sync when you reconnect.
- Open and close a cash drawer sessionRecord the opening float, count the cash and keep a clear history.
- Review a day’s salesChoose a store day and understand the recorded totals.
- Reset your account passwordGet a reset link and return to your Orbis account.
- Prepare your Orbis setupWork through the account, catalog, equipment and opening checklist.
- Get comfortable with OrbisFollow a learning path for the register, products or owner routines.
No guides found.
Try a different word or clear the topic filter. We can help with a question about your own setup.
A few quick answers.
Common questions at the counter.
Can I keep taking cash when the internet drops?
Yes, on a device with its completed app installation and saved store catalog. Cash sales are saved locally and queued to sync. Card payments have separate connection requirements.
Why is a barcode not finding the item?
Check that the code is saved to the correct item or variation, including leading zeros. A duplicate code or a sold-out item needs a catalog correction. Reconnect and refresh if the catalog changed elsewhere.
Why do Reports and Settings ask for a PIN?
Those screens require fresh six-digit owner approval and an internet connection. This is separate from the four-digit PIN that unlocks the register.
How do I connect my payment terminal?
The steps depend on your terminal and approved payment setup. Send us the device model and your store details so we can confirm the right configuration.
24/7 support for your shop.
Ask about your register, equipment or on-site help. We’ll arrange the next step with you.