Before you begin
First-time installation must finish online, with the store and catalog saved on this device. A device that has not finished setup is not ready for offline use.
Follow the steps
Read the connection status
The register shows Offline and, when there is queued work, the number of sales waiting to sync.
Continue with the saved catalog
Use saved items, search and the cart to build a sale. Complete eligible cash sales using the usual cash flow.
Keep saved work on the device
Leave the application and its data intact while work is waiting to sync. Do not clear browser or app storage to fix a connection problem.
Reconnect and allow sync to finish
Restore the internet connection and keep Orbis open. Review the pending count and any messages that remain. An unresolved message needs attention even after Wi-Fi returns.
Review before closing the day
Wait for cash sales on the register to sync before counting and closing its drawer session. Open Reports online to review the recorded day.
Card payments need their own connection
Offline cash selling does not mean a card is approved. The current register does not start a card payment while offline. If an earlier card attempt has an uncertain result, check its status before taking another payment.
If you need a hand
No saved catalog is available
Reconnect to load the store’s catalog. First-time setup and the initial app installation need internet access.
I cannot change settings or close the drawer
Catalog edits, protected owner screens, and drawer opening, adjustments and closing require a connection.
The pending count does not clear
Keep the device online and read the exact message. Contact support with the device, time and message if it continues. Leave the saved data in place.