Before you begin
Use a device with internet access and the email address for your Orbis account. Keep the browser or installed app that requests the link available.
Follow the steps
Choose Forgot password
On the Orbis sign-in screen, select Forgot password.
Request the reset link
Enter your account email and choose Send reset link. Check your inbox and spam folder.
Open it in the same browser
Open the email link in the same browser or installed app where you requested it. If prompted, choose Continue to check the link.
Choose your new password
Enter New password and Confirm new password, then choose Update password.
Sign in again
When you see Password updated, choose Sign in and use the new password. Other devices may also need to sign in again.
Your register PINs stay separate
Changing the account password does not change the four-digit register-unlock PIN or the six-digit owner-approval PIN.
If you need a hand
The reset link is unavailable
Choose Request a new link. Request and open that new link in the same browser.
The email has not arrived
Check the email spelling and spam folder. Use Send another link when its waiting period ends.
I am not sure the password changed
If the screen asks you to check the new password, try signing in with it. If it does not work, request a new reset link.