Privacy Policy

Overview

Orbis Systems LLC ("Orbis," "we," "us") builds point-of-sale and business-management software for independent retailers and wholesalers. This policy explains what we collect, why, and the choices you have. We wrote it in plain language on purpose — if anything is unclear, email us and a person will answer.

This policy covers the Orbis register, the owner dashboard, and orbismerchant.com. It does not cover the separate privacy practices of payment networks or partners we name below.

Information we collect

We collect only what we need to run your store and support you:

• Account & business details — your name, store name, address, email, and phone, provided when you sign up.
• Transaction records — items, amounts, tax, and payment method for each sale, so your dashboard and reports work.
• Device & usage data — register and browser diagnostics that help us keep the system fast and fix problems.
• Support conversations — messages and calls you send us, kept so we can follow up.

How we use it

We use your information to operate the register and dashboard, process payments, generate your reports, provide multilingual support, protect against fraud and abuse, and meet our legal obligations. We do not sell your data, and we do not use your customers' information to advertise to them.

Cookies and analytics

We keep this simple: the Site uses no advertising cookies, no analytics, and no third-party tracking of any kind. We do not use cookies to profile you or follow you across the web. The only thing the Site may store is a functional preference in your own browser — if you choose a language (English, Spanish, or Arabic), we save that choice locally so the Site remembers it on your next visit. This preference stays on your device, is not a tracking cookie, and is never shared with anyone. You can clear it at any time through your browser settings.

Payment & card data

Card payments are processed by Stripe. Full card numbers are handled directly by Stripe's PCI-DSS-certified systems and are never stored on your Orbis register or on our servers. We retain only the limited transaction metadata needed for receipts, refunds, and reporting — such as the last four digits, card brand, and amount.

Text Messaging and Mobile Data

Mobile phone numbers and opt-in consent collected for the purpose of sending text-message receipts are used solely to deliver the receipt you requested. This information is never sold, never shared with third parties or affiliates for their own purposes, and never used for marketing or promotional purposes. It is shared only with the messaging provider and carriers required to deliver the message you requested.

Orbis Systems LLC is the sender of these messages, sent on behalf of the retail store where the purchase was made. A customer opts in at the register by asking the cashier for a text receipt and giving a mobile number, which the cashier enters in an optional field before taking payment. We send one message per receipt requested. Message and data rates may apply. Reply STOP to opt out or HELP for help. See our SMS Program for full details.

How we share it

We share information only with service providers that make Orbis work — for example Stripe for payments, and, when you connect them, QuickBooks for accounting or Meta for advertising you choose to run. We may disclose information if required by law or to protect the safety and rights of merchants and their customers. We never sell personal information.

Your choices

• Access, correct, or export your account and business data from settings, or by emailing us.
• Ask us to delete your account data, subject to records we must keep by law.
• Disconnect any integration (QuickBooks, Meta, and others) at any time.
• Opt out of texted receipts by replying STOP.

Data retention

We keep transaction and tax records for as long as you have an account and for the period required by applicable tax and financial-recordkeeping law. When you close your account, we delete or de-identify the rest within a reasonable period unless we are required to retain it.

Security

Data is encrypted in transit and at rest. Access to production systems is limited and logged, and the register keeps working offline, storing sales locally and syncing securely when the connection returns. No system is perfectly secure, but we work to protect your store's information as if it were our own.

Changes

We'll update this policy as the product changes and post the new date at the top. If a change is significant, we'll tell you in the dashboard or by email before it takes effect.

Contact us

Questions about privacy? Email support@orbismerchant.com or write to Orbis Systems LLC, 447 Broadway, 2nd FL #833, New York, NY 10013. We answer in English, Spanish, and Arabic.