Help center
Orbis POS questions, answered.
Everything owners ask before switching to Orbis. Can’t find it here? A real person is one tap away — or ask ORBY, our assistant, on the home page.
How much does Orbis cost?
Orbis Core is a point-of-sale system for independent shops. Basic is $0/month: a free card reader and iPad, just to take payments. Small Business is $49/month for the full platform, with all hardware free and yours to keep, and no long-term contract. We don’t publish a single card-processing rate, because the right one depends on your volume and your mix. We quote it on your free walkthrough. ACH bank transfers for invoices start as low as 1% on Enterprise. Call or text (833) 756-5862 and we’ll price it on the phone.
Do I need to buy new hardware, or is it really free?
It’s free. Every register, reader, and printer comes with your plan and it’s yours to keep, not a rental. If a piece ever fails in normal shop use, a free next-business-day replacement is on your counter. No repair bills, no downtime, no lost sales. Most shops run the iPad register. If a tablet isn’t enough counter for how you sell, ask about a countertop register on your walkthrough.
Can I still take payments when my internet goes down?
Yes. Offline mode keeps the register selling when the Wi-Fi drops. Orbis queues every sale and syncs automatically the moment you’re back online, so nothing is lost and you don’t have to turn a customer away. The register shows a clear warning bar while you’re offline so your cashier knows what’s happening.
How long does it take to get set up on Orbis? What are the steps?
Most shops go live the same day. There are four steps. First a free consultation, where we look at your shop and match you to the right register and plan. Then a quick online application you can track the whole way. Then free setup and install, where we deliver the register, set it up on-site, and train your staff. Then you start selling, with support 24/7.
I run a deli counter and a grocery aisle. Can Orbis handle both?
Yes. That mix is the normal case, not the exception. Orbis runs order tickets and tabs for the counter alongside thousands of packaged SKUs, scale integration, and live inventory for the aisles. Account pricing and ACH invoices are there if you also sell wholesale. We set the register up around your products, your prices, and your workflow, so it’s built for your shop rather than a template.
How do I switch from the POS I have now?
We do the switch with you. We bring over your products and prices, set the new register up on-site, and train your staff before you cut over, so you’re not learning a new system with a line at the door. Most shops switch in a day. Tell us what you’re on now when you book the walkthrough and we’ll tell you exactly what moving looks like.
Can my customers cover the card fee instead of me?
Optionally, yes. Some shops choose Orbit Zero, our dual-pricing program: your posted cash price stays exactly as it is, customers who pay by card see a 2.99% card price at checkout, and you pay 0% processing on eligible card transactions. It’s a choice, not a requirement. SNAP/EBT, WIC and OTC are separate benefit programs and are excluded. Eligibility, card-network rules, and state price-display regulations apply — we set it up and confirm the details in writing on your free walkthrough.
What do I need to get started?
Nothing — we ship your whole counter free, and the register and card reader are yours to keep. We import your catalog, set up your taxes and receipts, and you’re ringing up sales the same day.
What kinds of payment can I take?
Tap, chip, or swipe cards; Apple Pay and Google Pay; cash; Zelle; and Klarna, Afterpay and Affirm buy-now-pay-later. SNAP/EBT, WIC and OTC are eligible where you’re approved. Everything settles through Stripe, with instant payouts available.
How do text receipts work?
At the counter the customer tells your cashier how they want their receipt — text, email, print, or none. If they ask for a text and give a number, they get one message with a secure link to that receipt — nothing more. Full details are in our SMS Program.
Can I see my numbers when I’m not at the store?
The live dashboard runs on your phone — sales, refunds and inventory from every register, plus alerts for a big order, a low drawer, or a refund. Run on facts, not guesswork.
Does it connect to QuickBooks and delivery apps?
Yes — QuickBooks, Meta Ads Manager, DoorDash and Uber Eats are built in. Push your books to QuickBooks, run ads with Meta, and sync your menu to delivery apps with no exports or copy-paste.
Is my customers’ data secure?
Card data is encrypted the moment it’s tapped and goes straight to Stripe’s secure payment systems — it never sits on your register or on our servers. Mobile numbers given for a text receipt are used only to send that receipt — never shared, sold, or used for marketing. See our Privacy Policy.